Quality Assurance

Quality Assurance

Quality Program

Healthcare Logistics Management’s Quality Assurance Team sets the highest standards and monitors all aspects of the organization.

GDP Guidelines

GDP guidelines ensure that products are consistently stored, transported, and handled as required by the product label claim.

Leading Technology

Advanced IT systems have been designed to support QA process and ensure the integrity and on-time delivery.

QUALITY PROGRAMS ENSURE CONSISTENCY AND ADHERENCE TO GLOBAL OPERATING PROCEDURES

QA & Client Advocate Teams

Our Quality Assurance Team monitors weather conditions, global events, and sets contingency plans to make sure shipments arrive to their destination on time and intact.

KPI Quality Metrics & Reports

Key Performance Indicators (KPIs) are used to measure operations, air and ground service partner performance and supply chain efficiency and effectiveness.

Vendor Management

Vendor management program ensures vendor compliance, quality, GDP and consistent service standards. HLM performs formal qualification of vendors via SLA agreements and physical audits.

GDP GUIDELINES ENSURE THAT PRODUCTS ARE HANDLED AS REQUIRED BY PRODUCT LABEL CLAIM

Healthcare Logistics Management’s processes follow GDP guidelines to ensure that products are consistently stored, transported, and handled under suitable conditions as required by the marketing authorization or product specifications during all aspects of the distribution process. GDP guidelines cover:

  • Quality Management
  • Operations
  • Personnel
  • Complaints
  • Premises, Equipment, and Vehicles
  • Contracts
  • Self-Inspections
  • Documentation
  • Transport